Privacy Policy
At Staybuzz Services Pvt Ltd, we value your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure that your data is protected. By using our platform, including our website, mobile applications and services you agree to the terms of this Privacy Policy.
Information We Collect
We collect several types of information to provide you with a seamless experience while using our Services:
Personal Information
When you create an account or use our Services, we may collect personal information, such as name, gender, Date of Birth, Emergency Contact details, Government issued identification documents such as Aadhar Card, PAN Card, Driving License, etc, email address, Phone number, Mailing address, payment information, profile details.
Verification Documents: Aadhaar Card, PAN Card, Driving License, Electricity Bill, and other documents required to verify the properties listed by property owners.
Usage Information
We collect information about how you interact with our services, including IP address, browser type and version, device type, location data (e.g. GPS or IP-based), activity logs (e.g. searches, booking, views), referral sources.
Transaction Information
If you make bookings or purchases through our platform, we collect details of the transaction, such as property details, booking dates and duration and payment history.
Communication
We may collect and store information from communications you send to us (e.g., customer support inquiries, email correspondence).
How we Use Your Information
We use the collected information for various purposes, including:
To Provide and Improve Our Services: We use your personal and usage information to process bookings, payments, and other transactions. We also use it to improve the functionality of our platform and enhance user experience.
Customer Support: We may use your information to respond to your inquiries, resolve issues, and provide support.
Personalization: We may personalize your experience by recommending properties and services based on your preferences and previous activity.
Marketing: We may use your information to send you promotional offers, newsletters, or updates related to our Services. You can opt-out of marketing communications at any time.
Legal and Compliance: We may use your information to comply with legal obligations, such as fraud prevention, tax reporting, and dispute resolution.
Analytics: We may use aggregated data for analytical purposes to understand user behaviour and improve our Services.
Property Verification: The documents submitted by property owners are used to verify the authenticity of the listed properties.
Booking Process: The identification details submitted by the customer (the person making a booking) are shared with the respective property owner (the person listing their property on our platform). This ensures the property owner can verify compliance with legal regulations, such as age restrictions or other government-mandated rules.
Responsibilities: The property owner is solely responsible for verifying the customer’s identity and ensuring compliance with legal and regulatory requirements. The customer is solely responsible for providing accurate and valid identification details during the booking process.
Sharing Your Information
We may share your personal information in the following cases:
Service Providers: We may share collected information with third-party service providers who assist us in operating our platform, processing payments, or providing other services (e.g., hosting, marketing, data analytics).
Business Transactions: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Legal Compliance: We may disclose your information if required by law, such as to comply with a legal process.
We may share your information with third parties if you give us explicit consent to do so.
Data Security
We take the security of your personal information seriously and implement appropriate technical, administrative, and physical safeguards to protect it from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
Access: You can request access to the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete information.
Modification: You can update or modify your personal information at any time through your account settings on our platform.
Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the email or by contacting us directly.
To exercise your rights, please contact us at _________________ (email id)
Cookies we Collect
Our platform uses cookies and similar tracking technologies to enhance your experience, improve functionality, and provide personalized services. The types of cookies we collect include:
Essential Cookies
These are necessary for the operation of our platform, enabling you to navigate and use essential features like secure areas and transaction pages.
Performance and Analytics Cookies
These cookies collect information about how users interact with our platform, such as pages visited and time spent on the platform. This helps us analyse and improve the performance and user experience.
Functional Cookies
These cookies enable us to remember your preferences, such as language settings and login details, for a more personalized experience.
Advertising and Targeting Cookies
These cookies track your browsing habits to deliver relevant advertisements tailored to your interests. They may also limit the frequency of ads and measure the effectiveness of our marketing campaigns.
Third-Party Cookies
We may use third-party cookies for features like social media integrations, analytics tools, and payment processing. These cookies are managed by external providers and are subject to their privacy policies.
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand user behaviour, analyse trends, and improve the functionality of our Services.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.
Third-Party Links
Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.
Account Deletion
To request the deletion of your account and all associated data, please send an email to ______________. We will process your request in accordance with our privacy policy and applicable data protection regulations.
Governing law
This policy is governed by the Indian Laws, subject to Arbitration and Conciliation Act, Sole Arbitrator to be appointed by the Staybuzz Services and Arbitration proceedings to be conducted in Ranga Reddy District, Hyderabad, Telangana State.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.
Consent
By using Staybuzz Services, including our App and Website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. Your continued use of our platform signifies your consent to the collection, use, and sharing of your information as described in this policy. If you do not agree with any part of this policy, please refrain from using our services.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Company Name: Staybuzz Services Pvt Ltd
Email:
Phone:
Address:
