Cancellation Policy

Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the terms under which cancellations and refunds will be processed for bookings made through our platform. By making a booking, you agree to the terms outlined below. It is your responsibility to read and understand these terms before confirming a reservation.

1. Cancellation Policy

1.1. Customer Cancellations

• Free Cancellation: Customers can cancel their booking free of charge if the cancellation is made at least 7 days prior to the check-in-date.
• Late Cancellations: If a cancellation is made less than 7 days before the check-in-date, a refund will only be issued if the cancelled booking is successfully booked by another guest and if the booking is nil, the customer will not be eligible for a refund.

1.2. Host Cancellations:

• In the event a host needs to cancel a booking due to unforeseen circumstances, the customer will receive full refund. The host will also assist the customer in finding an alternative accommodation option, if possible.

2. Refund Policy

2.1. Refund Eligibility for Late Cancellations

• If a customer cancels within 7 days of the Check-in date, a refund will only be processed if another guest successfully books the cancelled dates. In the said case, the customer will receive a full refund minus any processing fee/service fee.
• If the cancelled booking is not rebooked, no refund will be issued.

2.2. Standard Refund Process:

• Refunds will be processed within 7-10 business days and will be credited to the account from which the payment is made.

3. Special Circumstances

3.1. Force Majeure Events:

• In the case of extraordinary events such as natural disasters, pandemic, or government-imposed travel restrictions, either the customer or the host can cancel the booking and a full refund will be issued regardless of rebooking status. Neither party will be held liable for any additional losses due to such events.

4. Cancellation and Refund Request

4.1. How to Cancel:

• Customers can request cancellation by contacting customer support at 7997788713 or through the app. They must include the booking ID and the reason for the cancellation.

4.2. Rebooking and Refund Status

• If a refund depends on rebooking, customers will be notified within 48 hours after rebooking whether their cancelled dates were rebooked and if they qualify for a refund.

The cancellation and refund terms may differ from one property to another, based on the owner's discretion. Guests are expected to adhere to the specific cancellation and refund policy of the respective property.